Good morning, 👋
Here's what's happening with your support workspace today.
↑ 12.8%
1,284
Total Tickets
↑ 8.4%
248
Open Tickets
↑ 18.2%
936
Resolved Tickets
Excellent
94.8%
SLA Compliance
Ticket Volume
Support requests received over time
Recent Tickets
Latest customer requests
RS
Payment failed during checkout
#TK-10482 • Rahul Sharma
Open
PM
Unable to reset password
#TK-10481 • Priya Mehta
Pending
AV
Invoice download issue
#TK-10480 • Amit Verma
Resolved
NK
API integration returning 401
#TK-10479 • Neha Kapoor
Open
SLA Performance
Current service-level health
First Response
96%
Resolution Time
91%
Customer Response
88%
Overall SLA
94.8%
Administrator
Account & security overview
AK
Arjun Kumar
arjun.kumar@novadesk.io
Active now
Role
Super Administrator
Department
Customer Success
Employee ID
ND-ADM-001
Phone
+91 98765 43210
Location
New Delhi, India
Last Login
Today, 10:42 AM
2FA Security
Enabled ✓
Admin Activity
Latest workspace events
Arjun resolved ticket #TK-10480
4 minutes agoPriya was added as support agent
18 minutes agoSLA policy Priority Support updated
42 minutes agoNew customer TechNova Pvt Ltd registered
1 hour agoQuick Actions
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